At Rue Velours, we want you to love your purchase. If something isn't right, we're happy to help within the conditions below.
Return Period
You may request a return within [14/30] days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where applicable
- Not show signs of damage, washing, perfume, makeup, or wear
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- [Underwear]
- [Swimwear]
- [Accessories]
- [Other excluded products]
Please check the product description before purchasing.
Exchanges
If you would like to exchange an item for another size or variant, please contact us at [your email address].
Exchanges are subject to product availability.
How to Request a Return
To start a return, contact us at [your email address] with:
- Your order number
- The item you wish to return
- Reason for the return
- Photos, if the item is damaged or defective
We will provide you with the next steps.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow [X–X business days] for the refund to appear in your account depending on your payment provider.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us within [48 hours / 7 days] of delivery.
We will review the issue and help arrange an appropriate solution.