How can I place an order?
Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout.
How do I know which size to choose?
Please refer to the Size Guide available on the product page.
If you are between sizes or need help choosing, contact us at [your email address].
How long does shipping take?
Orders are generally processed within [1–3 business days].
Estimated delivery times are [X–X business days], depending on your location.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible.
Once an order has entered the shipping process, changes or cancellations may no longer be possible.
Do you accept returns?
Yes. Eligible items can be returned within [14/30] days of delivery, provided they meet our return requirements.
Please see our Return & Exchange Policy for full details.
Can I exchange an item for another size?
Yes, exchanges may be available depending on stock.
Contact us at [your email address] to request an exchange.
What happens if I receive a damaged item?
Contact us within [48 hours / 7 days] of receiving your order and include your order number and photos of the issue.
We'll help you resolve it.
Do you ship internationally?
Yes, we ship to [countries/regions].
International orders may be subject to customs duties and taxes.
How can I contact Rue Velours?
You can reach us at:
Email: [your email address]
Business Hours: [your business hours]